Welcome to our International Support Center

100% service, here to help you whenever you need us

Contact us by phone, email or web form

Starting up any EDICOM technology solution opens the door to our global and comprehensive Client Support Centre. The Client Support Centre is run under maximum efficiency criteria, with minimum response times thanks to our technical experts’ ability to resolve issues in real-time.

Specialisation

Specialisation

Our specialised consultants, grouped by industry and country, will take care of your queries.

Global outsourcing

Global outsourcing

Outsourcing of management tasks and processes associated with your B2B e-Commerce platform.

7 languages

7 languages

Multilingual client support in English, Spanish, French, Italian, Portuguese, German and Dutch.

Preferential Service

Our Preferential Service is provided by technical experts with proven experience in management, monitoring and running of complex installations in multiple business sectors.

Each client is assigned a team of dedicated technicians who continuously monitor your account. This allows us to gain deep knowledge of each clients’ needs, resulting in a swift response to any contingency, no matter how complex or specific.

Preferential service is designed for those users with integrated solutions managing from average to high document volumes, or for those who have an outsourcing or extended service, such as EDICOM Global Outsourcing. However, the Preferential Service can be adopted by any client who needs it, regardless of the solution rolled out.

Learn more about our Outsourcing service

24x7 Help Centre

Our 24x7 Help Centre adds new features to our Support Centre, such as a technical team that monitors and analyzes the performance of our solutions 24 hours a day.

Our team of experts permanently assumes surveillance and monitoring tasks of all resources available to our clients through the EDICOM B2B Cloud Platform. This way, any incident that might occur in our systems, communications or electronic document signature processes, etc., is instantly detected and can be solved immediately, without interfering in each client’s day-to-day work.

Our 24x7 Service also works with those clients needing a client service up and running 24 hours a day. The service includes a qualified technical team responsible for following up on critical and specific processes of your solution, with ongoing communication channels to report relevant incidents at any time of day.

We guarantee end-to-end support throughout the entire project, from its definition to the Go Live and to the post-live support with a dedicated support technician

Committed to a higher quality service agreement

Through our SLA, we reach a quality agreement for services rendered based on three key aspects:

  • 99.9% solution availability
  • A maximum incident resolution time
  • Updated software versions

How to contact Support

If you have a technical query, please visit our Client Support Centre or call +44 (0)871-2770029.

Let us know if you want an EDICOM representative to contact you